Reference

Privacy Policy for Your Indonesia Account

Your hexa188 privacy record covers login data, wallet activity, cookie choices, and account checks before you reach Andar Bahar, Sweet Bonanza 1000, or our sportsbook.

DANA privacy contextOVO wallet recordsGoPay account checksQRIS scan data

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How We Treat Your Account Data

hexa188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy record starts when you create an account with your mobile number, set a password, and confirm the login code we send. We collect the details needed to run the account, secure your wallet, process DANA, OVO, GoPay, and QRIS activity, and answer privacy requests.

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Game activity such as Andar Bahar table entries or Rocket Crash rounds is linked to your account so balances, disputes, and session checks can be handled accurately. Access to any account function depends on local law and is available only where local law permits. We do
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not sell your profile data. We share limited data only with payment processors, verification partners, security tools, and support staff who need it for the account purpose described in this Privacy Policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways to Ask About Privacy

Fast privacy help matters when your account, device, or wallet record looks wrong. We keep the privacy contact path close to your account area, so you can ask without leaving the flow.

Live Chat Live chat is open 09:00-23:00 WIB for privacy questions tied to login records, cookie choices, or wallet entries. We may ask for your username and latest account step before changing any data.

WhatsApp Support WhatsApp support helps when you need to send proof of a device change, QRIS scan issue, or profile correction. We keep the chat focused on account ownership before any privacy action is taken.

Email Requests Email us for written privacy requests about data access, correction, or retention. Include your username, registered mobile number, and the account area involved, such as Profile, Wallet, or Security.

ACCOUNT CARE

Six Controls Around Your Data

We handle privacy through account-level checks rather than broad promises. Your Profile, Wallet, Security, and device sessions each leave a record we can check when you contact us.

Sign-in Records

We log sign-in time, device type, and IP signals to help spot unusual access. If you move from mobile browser to tablet, the Security page may ask for another code before changes proceed.

Wallet Data

DANA, OVO, GoPay, and QRIS entries are kept as transaction references, not as open wallet access. We use them to match deposits, verify withdrawals, and answer balance disputes tied to your account.

Cookie Choices

Cookies help remember login state, language, and basic lobby settings. You can clear browser cookies on Android or iOS, then sign in again if you want the device session rebuilt.

Verification Files

When withdrawal checks require identity proof, we store only the file needed for account matching. Access is limited to trained staff handling verification, fraud checks, or privacy requests you submit.

Retention Rules

We keep account and wallet records for operational, dispute, and legal needs, then remove or anonymise data when it is no longer required. Some records must stay longer where law requires.

Change Requests

You can ask us to correct profile data through Account > Profile > Privacy or by contacting support. We confirm account ownership before editing mobile numbers, names, or payment references.

Privacy Questions Before You Join

Before you open an account, you should know exactly how privacy works around registration, wallet activity, and device access. These answers focus on the data we collect, the reasons we keep it, how you can ask for changes, and how local law affects account availability in Indonesia.

We collect your username, mobile number, password record, login codes, device signals, and any profile details you add. We use this data to create the account, secure access, and handle privacy requests.

We store transaction references, payment status, timestamps, and account matching data for DANA, OVO, GoPay, and QRIS. We do not take open control of your wallet app or personal wallet PIN.

Yes. Go to Account > Profile > Privacy or contact support with your username and registered mobile number. We confirm ownership before changing names, contact details, or payment references tied to your account.

Cookies keep your session active, remember basic preferences, and help protect login flow on mobile browsers. If you clear cookies, you may need to sign in again and confirm a new code.

We keep account, wallet, and security records while your account is active and as needed for disputes, operational checks, or legal duties. After that, we remove or anonymise data where possible.

Only staff assigned to verification, fraud checks, support escalation, or privacy requests can access those files. We use the documents to match account ownership and protect withdrawals from unauthorised changes.

Yes. Access and eligibility depend on local law and are available only where local law permits. Our Privacy Policy still explains how we handle data submitted through permitted account paths.

Privacy Policy for Your Indonesia Account

Three Ways to Ask About Privacy

Six Controls Around Your Data

Sign-in Records

Wallet Data

Cookie Choices

Verification Files

Retention Rules

Change Requests

Privacy Questions Before You Join

01 What data do you collect when I open an account?

02 Do you store DANA, OVO, GoPay, or QRIS details?

03 Can I ask hexa188 to correct my profile data?

04 Why do you use cookies on mobile?

05 How long do you keep my privacy records?

06 Who can see my withdrawal verification documents?

07 Does account access depend on local law?

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